How Do I Place An Order?
To make sure our customers are given the best possible price for their area, all you have to do to order is call 1-833-429-2253 and one of our knowledgeable sales representatives will guide you through your area's product variety and pricing—from there they'll build you a custom quote!
What Are My Shipping Costs & Payment Options?
We offer free shipping on orders of 3 or more pallets! However, if you place a small, broken down order then Jones Twine may ask you to pay for a part of or all of the freight cost.
After your order is placed, we'll send your invoice however is most convenient for you whether mail or email. Then you're welcome to send us a return check in the mail, or call us to pay using any major credit card. If you choose a card, though, be aware that there will be a 3% processing fee.
How Do I Take Advantage of Prepaid Discounts?
We offer pre-season, prepaid discounts of up to 9% for November and December orders. For more details on this program give us a call at 1-833-429-2253 and we'd be happy to discuss it with you.
What Are My Delivery Options?
Jones Twine has multiple trucks that drive throughout our 6-state territory every week. We'll deliver your product directly to you within 1-14 days of your order, and if you live outside of our current delivery zone we'll send your order via LTL carrier.
Don't See Your Favorite Product?
While we carry a vast assortment of crop packaging essentials, we can't keep everything on hand. If you or your customer are looking for a product that we don't currently stock, we are generally able to get it for you. Give us a call at 1-833-429-2253 if you have a question about the availability of a particular product.
What is Your Refunds & Returns Policy?
We mean it when we say that customer service is our number one concern. If you have any issues with a product you've received from us just give us a call and let us know! We'll gladly replace it or give you a 100% refund for any defective product. All we ask is that you return any product that you believe is defective!